The safety of our community, partners and team members is our top priority.

March 16, 2020

Dear Mochidoki customers,

At Mochidoki, your health and safety, as well as the health and safety of your patrons, is our top priority. With that in mind, I wanted to proactively share the steps we're taking in light of the growing concern around COVID-19 and assure you that we are taking every measure to stay prepared, and to continue sharing the joy of mochi ice cream. 

 Mochidoki has deployed a dedicated taskforce to maintain the health and safety of our team, partners and customers, protecting the complete integrity and quality of our product line.

What We are Doing to Keep Our Associates Informed and Healthy:

In accordance with the Centers for Disease Control and Prevention (CDC) recommendations, we require our associates to:

  • Wash their hands often with soap and warm or hot water for at least 20 seconds and avoid touching their face.
  • Clean and disinfect frequently touched objects and surfaces with hospital-grade sanitizing products proven to kill viruses and recommended by the CDC.
  • Reduce close contact and interactions such as handshakes, and avoid all contact with people who are sick.
  • Stay home if they are sick or presenting any cold or flu-like symptoms.
  • Help us stay vigilant and avoid travel.

 What We Are Doing to Ensure Our Clients Continue to Receive Best-in-Class Service 

  • Listening. We are working with our clients to ensure our associates are educated and follow client protocol for COVID-19.
  • Business Continuity. Mochidoki has a team dedicated to ensuring operations continue to run smoothly for our associates and our clients.
  • Technology. We continue to ensure data protection and robust technology backup systems.
  • Education. We have taken steps to educate and prepare our locations on workplace preparedness regarding COVID-19.

 If you have any concerns, please don’t hesitate to contact us. 

 Thank you for your continued partnership and your confidence in us.

Sincerely,

Ken Gordon

CEO & Founder, Mochidoki 

 

ADDITIONAL RESOURCES

Public providers of reliable health information are also offering guidance on the prevention of COVID-19 and workplace responses, such as:


For interim guidance on how to Plan, Prepare and Respond to the coronavirus within your business, please refer to regularly updated information from the CDC.




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