SHIPPING INFORMATION

SHIPPING INFORMATION

SHIPPING ALERT 6.30.20: Due to extreme delays in FedEx deliveries, we are currently unable to deliver to MI and IL. We will resume shipping as soon as these issues are resolved.

Please note estimated shipping dates on each product page before placing your order.

Mochidoki only ships orders Monday through Wednesday before 10am EST (and Thursday  10am EST for select locations). Orders placed after this time will ship the following Monday in order to guarantee your mochi will arrive to you in perfect condition and will be in transit for no more than 24-48 hours. 

Due to the COVID-19 outbreak, we have experienced some disruptions to our usual shipping schedules. We guarantee your mochi will arrive in perfect condition, and will not be in transit for more than 48 hours, though we include enough dry ice to compensate if you are not home to receive your package on that 2nd day.

Once you've placed your order, you will receive a confirmation email, and then, when your order is ready to ship, you'll receive a second email with your tracking number.

Our mochi ice cream is shipped in insulated coolers packed with dry ice to ensure you receive your product in the best condition.  

Due to the challenges of shipping a frozen product, we can only ship to the states listed below at this time:

AZ, CA, CT, DC, DE, GA, IL, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NV, NY, OH, PA, RI, SC, TN, UT, VA, VT, WV

We're working diligently to expand our shipping zones. If you'd like to be notified when we start shipping to your state, you can share your contact information with us by clicking "Be the First to Know," just below.

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