WHEN WILL MY MOCHI SHIP?
Our mochi is only shipped on Monday, Tuesday and Wednesday.
Once you've placed your order, you will receive a confirmation email. When your order is ready to ship, you'll receive a second email with your tracking number (if you do not receive your confirmation email, please contact firstname.lastname@example.org).
We aim to ship as soon as possible and typically send each mochi order within 3-7 days after your order is placed. If you would like your mochi to arrive on a certain date, you can use our delivery date selector at checkout.
Ordering for a special event?
If you need your mochi to arrive in time for a special event, we recommend ordering about two weeks in advance as it will remain fresh in your freezer until the event. If you would like to create an event order, please head to our page here.
Can I update my address?
Once your order has been processed, we cannot modify the delivery address, as the carrier requires one business day to process the change, which in turn, delays the package. Due to the perishable nature of our products, we are not responsible if the package then arrives melted due to an address change.
How is the mochi shipped?
Our mochi ice cream is shipped in insulated coolers packed with dry ice to ensure that you get your order in perfect condition. We guarantee the mochi will be frozen until the end of the delivery day. Just be sure to transfer your mochi to the freezer as soon as possible.
Is a signature required?
No. All of our packages are marked 'shipper release,' meaning they do not require a recipient signature. This ensures that the package arrives at your door and will not be brought back to the facility for attempted re-delivery.
What is a heat hold?
During the warm summer months, there may occasionally be times when the temperatures are too hot for us to ship to certain areas – this is called a “heat hold”. If you place an order to an area currently in a heat hold zone, we will let you know as quickly as possible and keep your order on hold until the temperature has dropped and we can ensure the mochi arrives to you safely.
Giving Mochidoki as a gift?
Please be sure your gift recipient will be home to receive their package, as our mochi is perishable. If you are unsure when they will be home, our gift certificates could be a sweet option!
My mochi arrived, now what?
When your order arrives, it will be frozen and be too cold to eat immediately. We suggest you transfer the mochi into your freezer and allow two hours for it to temper. If you wish to feast on your mochi ice cream sooner, you can allow the mochi to sit at room temperature and in 15-20 minutes, they will be ready to enjoy.
More questions? SEE OUR FAQs page