Shipping Info

FREE SHIPPING ON ALL ORDERS

MOCHIDOKI SHIPPING STATES

AL, AZ, CA, CT, DC, DE, FL, GA, ID, IL, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WV

We're working diligently to expand our shipping zones. If you'd like to be notified when we start shipping to your state, you can share your contact information with us by clicking the button below. 

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IMPORTANT NOTE:

Giving Mochidoki as a gift? Be sure your gift recipient will be home to receive their package.

Once you've placed your order, you will receive a confirmation email, and then, when your order is ready to ship, you'll receive a second email with your tracking number.

Due to the COVID-19 outbreak, we have experienced some disruptions to our usual shipping schedules. Our mochi is typically in transit for 24-72 hours, depending on the delivery location and pending circumstances outside of our control due to FedEx holiday schedule changes and delays.

Our mochi ice cream is shipped in insulated coolers packed with dry ice to ensure you receive your product in the best condition.  

How we ship our mochi ice cream

Our mochi ice cream is shipped VIA FedEX in insulated coolers packed with dry ice to ensure that you get your order in perfect condition.  We guarantee the mochi will be frozen until the end of the delivery day.  All our packages are marked 'shipper release' meaning they do not require a recipient signature. This ensures that the package arrives at your door and will not be brought back to the facility for attempted re-delivery. PLEASE TRANSFER THE MOCHI ICE CREAM INTO YOUR FREEZER ASAP. 

If for any reason your package is delayed and your product arrives in less than perfect condition, simply contact us within 24 hours of the delivery time with a photo of the the package. Our customer service team will promptly review your order for a replacement on the next available shipping date.

 

RECEIVING YOUR MOCHI ICE CREAM

When your order arrives, it will be frozen and be too cold to eat immediately.  We suggest you transfer the mochi into your freezer and allow 2 hours for it to temper.  If you wish to eat your mochi ice cream sooner, simply place them somewhere room temperature and allow 15-20 minutes and they will be ready to enjoy.