Please note estimated shipping dates on each product page before placing your order.
Mochidoki only ships orders Monday through Wednesday before 10am EST ( and Thursday 10am EST for select locations). Orders placed after this time will ship the following Monday in order to guarantee your mochi will arrive to you in perfect condition and will be in transit for no more than 24-48 hours.
Due to the COVID-19 outbreak, we have experienced some disruptions to our usual shipping schedules. We guarantee your mochi will arrive in perfect condition, and will not be in transit for more than 48 hours, though we include enough dry ice to compensate if you are not home to receive your package on that 2nd day.
Once you've placed your order, you will receive a confirmation email, and then, when your order is ready to ship, you'll receive a second email with your tracking number.
Our mochi ice cream is shipped in insulated coolers packed with dry ice to ensure you receive your product in the best condition.
However, there are many challenges to shipping a frozen product. At this time, we can only ship to the states listed below.
CT, DC, DE, GA, IL, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV
We are working diligently to expand our shipping zone. If you would like to be notified when we start shipping to your state, kindly use the link below.BE THE FIRST TO KNOW
Our mochi ice cream is shipped VIA FedEX in insulated coolers packed with dry ice to ensure that you get your order in perfect condition. We guarantee the mochi will be frozen until the end of the delivery day. All our packages are marked 'shipper release' meaning they do not require a recipient signature. This ensures that the package arrives at your door and will not be brought back to the facility for attempted re-delivery. PLEASE TRANSFER THE MOCHI ICE CREAM INTO YOUR FREEZER ASAP.
If for any reason your package is delayed and your product arrives in less than perfect condition, simply contact us within 24 hours of the delivery time with a photo of the the package. Our customer service team will promptly review your order for a replacement on the next available shipping date.
RECEIVING YOUR MOCHI ICE CREAM
When your order arrives, it will be frozen and be too cold to eat immediately. We suggest you transfer the mochi into your freezer and allow 2 hours for it to temper. If you wish to eat your mochi ice cream sooner, simply place them somewhere room temperature and allow 15-20 minutes and they will be ready to enjoy.