Return Policy - Frozen Guarantee

If for any reason your package is delayed and your mochi arrives melted or damaged, please e-mail within 24 hours with your order number (it will be the one that starts with the letters "EC") and attached images. You can also reach us at 212.684.0991.

Our customer service team will promptly review your order and contact you to arrange for a replacement shipment or a refund (of course, there's no need to return the damaged mochi).