FAQs

OUR RESPONSE TO THE COVID-19 CRISIS

Yes, we are currently accepting orders online and our shop at 176 Spring Street is open every day from 12pm-8pm.

At Mochidoki, your health and safety are our top priorities. We are taking every measure possible to ensure that our customers can continue to safely enjoy our mochi ice cream and to protect our team. In addition to our existing Department of Health-compliant sanitization practices, you can read about further precautions we're taking here.

ABOUT OUR MOCHI

Mochi is a Japanese-inspired rice dough that is the outer layer of our mochi ice cream. Our mochi is crafted by our chefs from the highest quality of mochiko flour which has been steamed and carefully kneaded until it becomes delightfully chewy and soft. Once it meets our standards for quality and taste, it is wrapped around our gourmet ice cream for an enchanting combination of flavor and texture.

Mochidoki is a word we invented to describe our delicious mochi ice cream ... loosely translated, our name means "Mochi-time!"

We currently offer 15 flavors in addition to seasonal flavors. For a complete list, CLICK HERE.

Each piece of mochi is approximately 2" in diameter, 1" high and 1.25 ounces, or 34 to 35 grams. Each piece can be eaten in two or three bites.

Each box contains 4 mochi ice cream pieces of the same flavor. We also offer a Signature Collection which contains 24 pieces, 2 of each of our best-selling flavors.

You can buy our delicious mochi ice cream online HERE or at select fine dining restaurants nationwide.

Gift cards are available to purchase online as well as in our retail location at 176 Spring Street in New York City. 

    • Electronic gift cards (available on the website) may only be redeemed online for products sold on the website; minimum purchase and shipping rates apply. For assistance with electronic gift cards, contact info@support.com.
    • Retail shop gift cards (available only in our retail shops) may be redeemed for food and beverages at participating Mochidoki locations. Retail shop gift cards will not be replaced if lost, stolen or damaged. 

Both types of gift cards are not redeemable for cash and no change will be given.

All gift cards are valid for 5 years from date of purchase. Use of card constitutes acceptance of these terms.

Our mochi ice cream can be found in select boutique retailers. For more information, please contact info@mochidoki.com

Our mochi ice cream prices are listed right here in our ONLINE SHOP. And with your $60 minimum purchase you'll enjoy FLAT-RATE SHIPPING and for orders $100 & UP we offer FREE-SHIPPING.

Yes, we offer catering packages. If you would like to serve mochi ice cream at your next catering event, kindly contact wholesale@mochidoki.com

INGREDIENTS AND NUTRITION

You can read the nutritional information and ingredients on each product page.  

Kindly refer to the ingredient information on each product page to determine whether our mochi ice cream is safe for your specific sensitivity or allergy. 

Disclaimer: We produce our product using equipment that also processes peanuts and tree nuts, sesame, wheat, soy, egg and milk products. While good manufacturing practices are used, we cannot guarantee the complete absence of allergens.

Mochi ice cream does not typically contain eggs or egg products. However, it is always best to review the ingredient information on each individual product page to determine whether our products are safe for your specific sensitivity or allergy. 

Disclaimer: We produce our product using equipment that also processes peanuts and tree nuts, sesame, wheat, soy, egg and milk products. While good manufacturing practices are used, we cannot guarantee the complete absence of allergens.

Almost all of our mochi ice cream flavors are indeed gluten-free. Flavors containing gluten will be clearly marked. Disclaimer: We produce our product using equipment that also processes peanuts and tree nuts, sesame, wheat, soy, egg and milk products. While good manufacturing practices are used, we cannot guarantee the complete absence of allergens. 

We do offer several vegan options -- we'll include "Vegan" before the flavor name so there's no confusion, such as "Vegan Chocolate" and "Vegan Lychee".

We are not Kosher Certified (updated 01/01/2021). 

SHIPPING

If for any reason your package is delayed and your mochi arrives melted or damaged, please e-mail info@mochidoki.com within 24 hours with your order number (starts with EC) and attached images.Our customer service team will promptly review your order and contact you to arrange for a replacement shipment or a refund (no need to return the damaged mochi).

We currently ship to the following states: AL, AR, AZ, CA, CT, DC, DE, FL, GA, ID, IL, IN, KY, LA, MA, MD, ME, MI, MO, MS, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WV -- and we are working diligently to expand our shipping zones. We do not ship our product internationally. We are unable to ship to P.O. Boxes, DPO’s, APO’s and FPO’s at this time.

Our mochi ice cream is packaged in our specially designed insulated case packs with a large quantity of dry ice to keep our product perfectly frozen through the evening of your expected delivery date.

Our frozen mochi is typically in transit for 24-72 hours, depending on the delivery location and pending circumstances outside of our control due to FedEx holiday schedule changes and delays.

For individual flavors, our mochi comes in 4 piece boxes. Our signature flavor collection includes 2 of each of our 12 best-selling flavors for a total of 24 pieces. 

We offer flat-rate on all mochi & free-shipping on orders of $100 & up.

We ship our mochi from our state-of-the-art facility in New Jersey to strategically placed distribution centers across the country. Once you place your order, we'll select the nearest distribution center to you, so your mochi can be delivered as quickly as possible.

Unfortunately, we cannot hold or guarantee a specific delivery time/date as it will vary based on zip code and is subject to any delays we or FedEx are experiencing especially around the holidays. However, our mochi can last up to 6 months in the freezer, so ordering in advance is the best way to ensure your mochi is delivered on time for a special occasion.

Yes, you will receive a notification by email with your FedEx tracking number when your order ships.

Unfortunately we are unable to cancel or make changes to your order unless we hear from you immediately after the order has been submitted. Please email info@mochidoki.com with your order number to check the status of your order. Unfortunately, any order modifications cannot be made over the phone. Due to the perishable nature of our product, once your order is shipped from our facility it cannot be cancelled or rerouted.

REWARDS PROGRAM

Joining Mochidoki Rewards is simple! Simply create an account and you'll start earning for every purchase you make. You'll also get points just for becoming a member, on your birthday, when someone you’ve referred makes their first purchase and more (learn more about how to earn points here). Once you've signed up, you'll have full access to Mochidoki’s VIP rewards. Each time you come back, make sure you log in to our site to track your progress, your transaction history and redeem offers with your points.

Your points expire 12 months after your most recent order. For details see our Terms & Conditions (Article 3.6)

Once you’ve logged in to Mochidoki.com, you can check your point balance by clicking “Rewards” in the header of the website

Earn points each time you make a purchase on Mochidoki.com -- you can also earn points for various activities (see a list here). You’ll earn one point for every dollar you spend (and more if you've earned entry to a higher tier), excluding all discounts, shipping fees and taxes (rounded down to the nearest dollar). Please allow 48 hours for your points to appear on your Account page. You can earn points even when purchasing E-Gift Cards, however, you will not earn points when redeeming an E-Gift Card. Points can only be earned on products purchased on our website (http://mochidoki.com).Purchases made at pop-up and/or brick-and-mortar locations will not accrue points.

You can redeem your points for more mochi at Checkout. Once logged in and ready to check out, you will see a selection of products eligible for redemption (minimum $60 spend is required before you can redeem points). Discounts are not applied to shipping fees and taxes. Products will be added directly to your cart, however, you must have additional items ($60 minimum purchase) in your cart for you to redeem your points for additional mochi.

Mochidoki Rewards are separated into various tiers - each level will be described on your Rewards account page. Tier status is based on your cumulative spend over 12 months and your cumulative spend amount will move you through statuses for more rewards and benefits. The cumulative spend amount includes all orders made on our website (http://mochidoki.com), excluding E-Gift Card redemptions (points are valid for 12 months from the date of your last purchase). Purchases made at pop-up and/or brick-and-mortar locations will not count towards your cumulative spend amount.

Once logged in, you can check your tier on your Rewards account page.

No problem! Click "Forgot Password?" to reset your password. From there, you'll need to verify your email address and we'll lead you through the process to get you back into your account. If you're having any further issues, please email us at info@mochidoki.com and we'll sort it out.

Only one Mochidoki Loyalty & Referral Program rewards account (“Account”) is permitted per person and you cannot transfer to another account or merge points between accounts.

First, make sure you're signed into your account prior to checking out. If after signing in, your points still aren’t visible when you’re checking out, try clearing your browser's cache and cookies. Once you sign back into your account, your points should be visible (please allow a few moments to load). If you continue to experience difficulties, you can reach out to us at info@mochidoki.com

ACCESSIBILITY

Mochidoki is committed to accessibility across all of our operations and processes. Read our Accessibility Statement.

If you need assistance accessing any part of our website or placing an order, please contact us directly: Tel 212-684-0991, Mon-Fri 7:30am-3:00pm Email: info@mochidoki.com We typically respond to inquiries within 2 business days.